Go Pricing

FAQ

Install the the plugin

 Related article: Import Tables

Update the plugin

 Related article: Update the plugin

Common Errors

Import Demodata

  1. How can I get the demo tables?
  2. I'm trying to download demo data from your site, but it rediects to Envato, what's wrong?

Install the plugin

Can I download the plugin directly from WordPress.org?

No, you can purchase it exclusively on codecanyon.net: http://codecanyon.net/item/go-pricing-wordpress-responsive-pricing-tables/3725820?ref=Granth

I cannot install the plugin, because I am getting error message that says: “Installing Plugin from uploaded file: codecanyon-…-pricing-tables.zip No valid plugins were found”. What should I do?

You are getting this error message, because you were trying to install the wrong file. This file is the complete Go Pricing plugin package with sample tables and documentation. Unzip this file first, and then try again then install with the: 'go_pricing.zip'. For further details, please read the First Steps section.

Is the plugin WordPress Multisite compatible?

Yes, the plugin is Multisite compatible. You should install/update the plugin through Network Admin. You may find more details here on this in the detailed documentation.

Update the plugin

I am getting “Invalid plugin file or version!” error message while I am trying to update the. What is the problem?

You are getting this error message because you were trying to install the wrong file. You should upload the plugin zip file 'go_pricing.zip' (see: First Steps).  
Also, downgrading is not supported, which means that you cannot upload older version than your existing one.

Import Demo Tables

How can I get the demo tables?

Demo data is not part of the downloaded package since v3.3.7. You can download it from our website.

  1. Navigate to http://www.go-pricing.com/all-samples page.
  2. Scroll down on the page and use download buttons appear under each section. 
  3. Once downloaded you should import demo data.

I'm trying to download demo data from your site, but it rediects to Envato, what's wrong?

Downloading demo data reqires a valid Regular or Extended License. Envato API is used to verify your purchase. For the first time the link redirects to Envato API login page to authorize it. 

Your Envato usename and purchases from us can be read only. Once "Approve" is clicked the download starts immediately.

General Errors

I am getting “Invalid file type” error message while I am trying to upload. What is the problem?

The selected file format is not valid, you can only upload zip files when you want to use the plugin’s update feature or txt demodata files when uploading demodata.

I am getting “File size exceeds the maximum upload size!” error message while I am trying to upload. What is the problem?

This limitation is happening because of your server settings, if you cannot change the server settings you will need to update the plugin via FTP.

I am getting “PHP Error in AJAX Response!” error message or the process simply stops.

This can happen because of some server settings, WordPress configurations or other 3rd party codes. You can try the process with with disabled AJAX. (see: General Settings). If you still have problems after the AJAX mode is turned off, please open a support ticket.

Still have a question? 

 Submit a Ticket